We understand that studying in a new country can be both exciting and challenging. When difficulties arise, or you’re not sure where to ask questions, it’s important to be able to talk to someone who can help.

1800 QSTUDY (1800 778 839) is Queensland’s international student hotline, providing phone support and information related to studying in Queensland. To call the service from overseas, you must dial +61 1800 778 839.


When can I call 1800 QSTUDY?

Female student getting advice from a female support officer.

The hotline is available 24 hours a day, seven days a week. It’s free when you call from an Australian landline or mobile provider.

Services include:

  • Support, including afterhours support
  • Accommodation advice
  • Public transport and travel advice
  • Employment advice
  • Health and wellbeing referrals
  • Legal referrals
  • Complaint referrals
  • A translation service is available


Who can use 1800 QSTUDY?

All international students can use the 1800 QSTUDY support service. Members of your family, your legal guardian, agent or other persons may also call the service regarding issues that concern you if they are listed as one of your authorised contacts.


Who should I call first in an emergency?

In emergencies, you should always dial Triple Zero (000) and ask for police, fire or ambulance.

Triple Zero is the emergency phone number in Australia for the police, the fire brigade or an ambulance. This number should only be used in an emergency.